CYPRUS Samaritans are urging anyone who feels lonely or depressed at this time of year to call them, and say they have expanded their services to cope with the growing number of people needing someone to talk to.
The Paphos-based volunteer organisation is now offering a free helpline number, which can be accessed from all over the island, has opened a new listening centre in Limassol and has expanded into email and social media in order to reach more people.
“Since the economic crisis took hold, we are receiving more calls from people who are losing their jobs; needing places to stay and are worried about money. People are really suffering from a lack of money and we are being contacted by people of all ages,” said Director of the Cyprus Samaritans, Sally Unsworth.
According to Unsworth, in the past year or so, the Samaritans have seen the biggest increase in the number of people contacting them via email.
“I can’t give out any statistics as we don’t divulge this kind of information, but we also have a PO Box address for those who prefer to write us a letter,” she said. There is also a face to face service available by appointment.
“If people are feeling unhappy, sad, depressed, despairing or lonely, or they feel they don’t want to live, they should call us. These are all a range of normal human emotions; some people feel them worse than others. If you’re in a vulnerable position, it’s always good to talk. It’s important to remember that you’re not alone. We’re here to listen,” said Unsworth. “Often people feel that they have no one to turn to, they don’t want to burden family and friends with their problems of they feel that others may not understand and accept them; this is where we can be useful.”
The Cyprus Samaritans was established in 1997 and is affiliated to the International Network of Befrienders Worldwide which operates in close to forty countries all over the world. The Cyprus organisation is based on the same principles as that of the UK Samaritans.
Unsworth has been with the Cyprus Samaritans for the past eight years and will hold the position of director for three years, as the position is rotating.
“We are now expanding the services and have now opened a centre in Limassol which is staffed mainly with new volunteers,” Unsworth said. This is another area where they hope to expand.
The aim is to be able to operate the helpline 24 hours a day; seven days a week, but this will require around 120 volunteers.
“We need to do more advertising; in particular we need to raise awareness within the Cypriot community. It’s still rather disappointing that people aren’t aware of who we are,” said Unsworth. To help in this respect, the organsiation has moved into social media and set up a Facebook page three weeks ago.
To become a volunteer listener, a four-day study course must be completed, which is then followed up by six months with a mentor.
After that, a volunteer must have at lea18 months as a listener following the initial training course and six months with a mentor, before they can be considered as a leader.
“We are still looking for volunteers. Samaritans volunteers who man the phones are ordinary people, who want to give something back, are caring and are good at listening,” Unsworth said.
“We respond to any communications we receive between our working hours of 4pm and midnight; this includes emails and we are open every day, all year. Any contact is strictly confidential and we never pass on any information which is given to us without the persons consent.”
Unsworth said many people call more than once and that this time of the year in particular, especially the lonely. “It could be due to a marriage or relationship ending, bereavement or other problems. We can also refer people to other agencies if they wish, for example alcoholics anonymous or organisations which deal with domestic violence issues.”
She said the job of volunteers is not to give advice but to listen, and in this way callers often come to conclusions on their own.
“Sometimes peoples thought can be muddled, it’s like a clothes dryer full of different coloured and shaped items tumbling around. You switch it off and sort them into the same colour and same shape, things can become clearer,” said Unsworth.
The help support themselves, the Samaritans have two charity shops in Paphos, which Unsworth said were very successful.
“The shops help to pay for the rents, the free phone telephone line, electricity bills and so on, and we hope to open another shop in Limassol in the next year or so,” said Unsworth. The Samaritan’s also organise a number of fundraising events throughout the year.
To contact the Samaritans: www.cyprussamaritans.org Call Freephone 8000 7773 4pm- midnight seven days a week. E-mail: confidential@cyprussamaritans.org, or write to PO Box 64420, 8074 Paphos.